Michele Ann Jenkins

Nationality: USA
Resident of: Canada
Age: 29

maj@majink.org
http://www.majink.org

Objective

Content/information/knowledge management positions that will take advantage of my 7+ years of web development experience, writing background, and knowledge of information science and management practices.

Experience

June 2003 – current
WikiTravel Montreal, Quebec. <www.wikitravel.org/>
Founder / CKO
· Developed site architecture for world wide, collaborative travel guide
· Designed policies and guidelines
· Administrator, moderator, writer, and editor.

June 2004 – current
McGill University. Montreal, Quebec. <www.mcgill.ca/>
Graduate Research Assistant
· Social Network Analysis
· Data collections
· Research, analysis, writing and editing.

2003 - 2004
UN High Commission on Refugees. Geneva, Switzerland. <www.unhcr.ch/>
Technical Consultant
· Installed and configured a new intranet search engine.
· Provide training for intranet staff on information architecture and web scripting.
· Developed tested user interface for new search engine. Conducted user feedback surveys and user testing on user interface design and search functionality.
· Developed prototype dynamic intranet site. Provided web-based user evaluation of prototypes to allow for feedback on usability.
· Established list of issues relating to publication process improvement (e.g. metadata inclusion, changes to HTML markup, etc) and site navigation. Provided technical documentation.

2001 - 2003
World Health Organization. Geneva, Switzerland. <www.who.int/>
Web Development Officer
· Web site design, development, and implementation for the central WHO site and 200+ subsites.
· Created Perl utility scripts for XML/SOAP imports and maintenance.
· Collaborated on the development of a central information architecture solution as an "umbrella" site to the 250+ WHO project sites.
· Created a controlled vocabulary and metadata guidelines based on Dublin Core, Unbis, MeSH, and WHO preferred terms as well as ISO country naming standards.
· Developed WHO policy on "best practices" and standards for web development. Evaluated new technologies for knowledge management.
· Co-chaired interdepartmental Web Working Group for development and review of policies and training pertaining to web development.

1999 - 2001
Salon Internet. San Francisco, CA. <www.salon.com/>
Software Developer
· Collaborated on design and implementation of SPS/MPS, a LAMP based next-generation enterprise content management application.
· Created Web-based Perl/Oracle work flow-tracking system for production and technical team.
· Managed data migration project.
· Designed and implemented the 'Salon Directory', including a suite of web based utilities for development and maintenance of an in-house controlled vocabulary.
· Developed XML web feeds for syndicating content.

1998-1999
Lexical Technologies Alameda, CA. <www.lexical.com/>
Software Developer/Webmaster
·Assisted in the development of the Metaphrase Metathesarus, based on UMLS medical vocabularies.
·Installed and maintained Apache and CERN servers and hypermail archive.
·Using Perl and csh, developed CGI based Source Inversion Management System, quality assurance utilities, SRC Concept Report Program.
·Assisted with production and editing of support and training documentation. Wrote Java API guides for client use and a variety of internal documentation.

1997-1999
Metro Newspapers. San Jose, CA <www.metroactive.com/>
Editorial Assistant/Freelance Reporter
·Feature stories, entertainment reviews. Data entry. Movie and book reviews.

1996-1997
McHenry Library. Santa Cruz, California <www.ucsc.edu/>
Special Collections Assistant
·Maintained catalog and inventory of special book & photo collections, on-line card catalog system, filing, copying, and research assistant.

Education

2003-current McGill University. Montreal, Canada
· Masters in Library and Information Studies (MLIS)
· Student Fellowship, Centre for Developing Areas
· President, McGill student chapter of Canadian Library Association

1998-1999 University of California. Berkeley Extension
· Technical Writing Series
· 4.0 GPA

1995-1998 University of California, Santa Cruz. Santa Cruz, California
· BA in Linguistics
·Graduated with Honors

Technical Knowledge

· Linux
· Unix
· Windows
· Mac
· NeXt

· Perl
· Javascript
· C
· ASP
· Shell scripting

· HTML/XHTML
· CSS
· XML/XSLT
· RDBM/SQL
· HTML Mason
· SOAP
· Dublin Core

· MS Office
· Visio
· Frontpage
·Dreamweaver
· Apache 1.3
· Wikis/Blogs
· ECMSs

Skills

Language:
·Native/fluent English speaker
·French: Intermediate reading/writing/speaking
·Nepali: Basic reading/writing/speaking

Library & Information Science: Cataloging classifications including AACR2r, LCSH, MESH, unBis, Dewey Decimal System. Abstracting & Indexing.

Business/Management: Project planning, change management, competitive intelligence, strong workshop and presentations skills, technical training.

Knowledge Management: Taxonomy & thesauri development and maintenance, topic maps, knowledge taxonomies, social network analysis, virtual communities.

Technical Writing: Users manuals, glossaries, SOPs, Java API documentation, internal support, help files, requirements specifications, business plans.

Journalism: Investigative, feature and news reporting, travel, movie, music, and restaurant reviews, research techniques (on-line and paper), interviewing, editing, copy editing, newspaper management.

Volunteer/ Other Work

Aug-Dec 2000 Tri-Ratna Co-operative School. Bungmati, Nepal

Teacher
·English, Social Studies, and Computer Literacy teacher for rural Newari students. Developed lessons, coursework, and exams. Provided computer literacy training to local teachers.

Interests

Travel, writing, open source/ free software development, linguistics, journalism, learning new languages, hiking, and cooking.